Support

Need help?

For Frog Shift support, contact:

Aleksa Đurošev
aleksa.eosph@gmail.com

Remove Ads

I purchased Remove Ads but still see ads

Open Frog Shift → Settings and use Restore Purchases. Make sure the device is signed in to the Apple Account that originally purchased Remove Ads and has an internet connection while StoreKit checks the entitlement.

The purchase shows as unavailable

Check your internet connection and App Store availability, then reopen Settings. Product information is supplied by Apple's StoreKit service and can occasionally take time to load.

I cancelled the purchase

No action is required. A cancelled purchase does not unlock Remove Ads and should not charge you.

Gameplay

How do frogs move?

Frogs move up, down, left, or right. They may step to an adjacent empty lily pad or jump over exactly one frog into the empty lily pad beyond it. Diagonal moves are not allowed.

How do stars work?

Fewer moves earn more stars. A perfect three-star result represents the best route for that level without using Hint.

What does Hint do?

Hint helps identify a useful move. Using Hint caps the current attempt at a maximum of two stars.

Audio and feedback

Music, Sound Effects, and Haptics can be controlled independently from Frog Shift → Settings.

If audio behaves unexpectedly, confirm the relevant toggle is enabled and check your device volume and Silent Mode settings.

Progress

Frog Shift stores campaign progress and settings locally on the device. Deleting the app may remove local gameplay progress unless a future version explicitly provides a backup or sync feature.

Privacy

For information about advertising, consent, purchases, and local data, read the Privacy Policy.

When contacting support

Please include the app version, your iPhone/iPad model, iOS version, and a short description of what happened. Do not send passwords, payment-card details, or other sensitive authentication information.